1. Overview
Bulk Bazaar operates a bulk-buy, low-margin delivery model across the UK.
We aim to provide reliable and cost-effective delivery, but delivery times are estimates, not guarantees.
2. Delivery Areas
We currently deliver to:
- Mainland United Kingdom
- Selected postcode areas only (restrictions may apply)
We do not deliver to:
- Northern Ireland (some items restricted)
- Channel Islands
- Remote or offshore locations
3. Delivery Options & Charges
🚚 Standard Delivery (UK Mainland)
- Delivery time: 1–10 working days
- Cost:
- FREE on orders over £100
- £7.50 for orders below £100
⚡ Express / Priority Delivery (Where Available)
- Delivery time: Next working day
Additional charges apply
4. Order Processing Time
Orders are processed:
- Within 24–72 hours (working days only)
- Orders placed after cutoff time will be processed next working day
⚠️ During peak periods, processing times may be extended.
5. Bulk & Pallet Deliveries
For large or bulk orders:
- Delivery may take 2–5 working days
- Delivered via pallet networks or specialist couriers
- Kerbside delivery only (driver will not unpack)
Customer must:
- Ensure access for large vehicles
- Be available to receive goods
6. Courier Partners
We work with trusted UK couriers including:
- Royal Mail
- Evri
- Pallet and logistics partners (depending on order size)
7. Delivery Responsibilities
Customer Responsibilities:
- Provide accurate delivery details
- Ensure someone is available to receive goods
- Check items upon delivery
We are not responsible for:
- Failed delivery due to incorrect address
- Missed deliveries
- Safe place instructions
8. Delivery Issues & Claims
Any delivery issues must be reported within 48 hours:
- Missing items
- Damaged goods
- Incorrect delivery
Provide:
- Order number
- Photos/videos
- Description of issue
Failure to report within this timeframe may result in claim rejection
9. Risk & Ownership
Goods become the customer’s responsibility upon delivery.
If left in a safe place or with a neighbour, delivery is considered complete.
10. Delays
While we aim for timely delivery, delays may occur due to:
- Courier issues
- Weather conditions
- High demand periods
- External disruptions
We do not guarantee delivery dates and are not liable for delays beyond our control.
11. Failed Deliveries & Re-delivery Charges
If delivery fails due to customer fault:
- Re-delivery charges may apply
- Orders may be returned to us
- Refunds (if any) will exclude original shipping cost
12. Restricted & Age-Verified Items
For age-restricted products (e.g. alcohol):
- Valid ID may be required upon delivery
- Delivery may be refused if age verification fails
Compliance aligned with UK licensing laws and AWRS requirements.
13. Split Deliveries
Orders may be delivered in multiple shipments depending on:
- Product availability
- Warehouse location
No additional delivery charge will apply for split shipments.
14. Contact
For delivery queries:
Email: sales@thamescc.com
Include:
- Order number
- Full details of issue