Help & info · bulkbazaar.co.uk
Bulk Bazaar supplies wholesale and bulk-pack products. Because many items are food, drink or perishable goods, returns are limited to cases where there is a genuine fault, error or delivery problem.
You must report any issue within 48 hours of delivery with your order number and photo or video evidence where applicable.
Claims without sufficient evidence (photos, batch codes, packaging) may be delayed or declined.
Where a return is approved, items must be unused, unopened and in resaleable condition unless the goods are faulty. Returns must be sent within 5 working days of approval.
Return postage is paid by the customer unless the item is faulty or we supplied the wrong product.
Consumer orders are refunded to the card or account used at checkout.
Trade account customers may receive store credit by prior arrangement.
Refunds are typically processed within 5–10 working days of receiving returned goods or approving a claim.
Individual consumers (not businesses) may cancel non-perishable, unopened goods within 14 days of receipt under the Consumer Contracts Regulations 2013.
This right does not apply to perishable food and drink, opened products, personalised items, or goods purchased on a trade account for business resale.
Do not accept visibly damaged deliveries if you intend to claim - note the damage with the courier and contact us immediately. Report all delivery issues within 48 hours.
Claims reported after the 48-hour window may not be accepted. See our Shipping & Delivery Policy.
Trade and bulk orders are considered final once dispatched unless goods are incorrect, defective or not as described.
We recommend inspecting all bulk deliveries on arrival and reporting any issues before accepting and storing goods.
We are not liable for indirect or consequential losses, loss of profit, or business interruption arising from a return or refund. Our liability is limited to the value of the affected order. Nothing in this policy affects your statutory rights under UK consumer law.
Email sales@bulkbazaar.co.uk or call +44 20 3657 3717. Include your order number, a description of the issue, and photo or video evidence in your first message.
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Always include your order number, description of the issue, and photo or video evidence in your first email to avoid delays.